Support Center

The Support Center module provides conversation-based ticketing inside DevPremier CRM.

• Sidebar: Support — Dashboard, Inbox, Tickets, Reports, Settings.
• Staff collaborate on tickets with internal notes, macros, and SLA tracking.
• Public ticket creation and status follow-up for customers.
• Permissions: support_center_module and related SLA, macros, automation, and reports modules.

Staff access: /support/dashboard.

1. Create tickets from the inbox, customer record, or public support form.
2. Assign department, priority, and owner; add threaded replies.
3. Use internal notes for staff-only context (separate permission).
4. Close or reopen tickets; activity is logged for reporting.

Customers can submit and track tickets without CRM login when enabled.

• Enable public intake under Office → Support Center settings.
• After submission, customers receive a track token and status page URL.
• Logged-in clients use the Customer Portal support section.